What deposits and withdrawals are available?
Currently, CEX.IO BROKER supports deposits and withdrawals in BTC only.
How can I deposit BTC to CEX.IO BROKER?
If you’re residing in a covered country, you can deposit BTC directly to your CEX.IO BROKER account. Just go to Account Management page, click on the Deposit button next to the account you would like to fund, and you’ll get an address to transfer BTC to. Indicate this address as the destination address in your wallet and send BTC.
You can also fund your CEX.IO BROKER account from your CEX.IO balance without any commission. You can do so choosing the Deposits and Withdrawals section in the upper right menu of your terminal. The two things left to do are only to choose the account you would like to fund and indicate the amount to send.
How can I withdraw funds?
Available withdrawal methods depend on your place of residence.
If you’re in a covered country, you can withdraw BTC to CEX.IO. Note that before making a withdrawal, you’ll be asked to verify your identity and address. After the funds land in your CEX.IO account, you’ll be able to withdraw them to an external wallet.
What is the commission on deposits and withdrawals?
Deposits to and withdrawals from CEX.IO are commission-free. Deposits from external wallets are also commission-free. Withdrawals to external wallets are subject to a 0.0005 BTC fee.
I can’t withdraw funds. What’s wrong?
Two-factor authentication. If you don’t receive the 2FA code or the code you receive doesn’t work, please contact our support team for assistance.
Verification. If you’re residing in a covered country, you can withdraw funds only after you verify your identity and address. As soon as you do, withdrawals will be allowed.