How old do I have to be to trade with CEX.IO BROKER?
You must be at least 18 years old to trade with CEX.IO BROKER.
Why should I verify my account?
According to the regulatory requirements, we should follow the KYC and AML policies while working with our customers. Thus, we ask you to verify your identity so that we knew that you are actually the one you claim to be.
- What documents should I provide to verify my account?
To verify your account, you’ll have to pass identity and address verification. For identity verification, you’ll need a valid identity document (e.g. an international passport/national ID card/driver’s license) and your tax identification number. For address verification, we’ll ask you to provide a scan of a document that proves your residential address (e.g. a bank statement, electricity bill, utility bill, or tax return/council tax document).
How do I send you the documents?
You can submit the necessary documents by uploading them into our verification system.
What is proof of address?
Proof of address is a document that confirms your current address. It can be a utility or electricity bill, bank statement, or tax return document. The document should be in English or have English transliteration. Also, it should contain your first and last name, logo of the institution, and your address on the same page.
What is proof of identity?
This is a document that contains your personal data and your photo. It can be an international passport, an identity card, or a driver’s license and should be in English or have English transliteration.
Why isn’t my country allowed to trade with you?
Unfortunately, we cannot provide our service to the users from specific locations since we have no regulatory basis for this. If your country is not allowed, you can still trade on Demo account without using real money.
What is TIN?
Tax Identification Number (TIN), or social security number (SSN) for American users, is a document containing a specific number issued to individuals and organizations used to track taxes and payments.
Can I trade without being verified?
All customers can use Demo accounts even without passing verification. However, whether you are allowed to trade on Live account depends on your place of residence. To deposit real money (EUR) and trade with a Live account, customers residing in the EU will have to verify their identities. Please note that currently users from the EU are not allowed to use Live accounts. If you are residing in one of the following countries (list of allowed countries), you can deposit BTC without verification and trade. However, to withdraw funds from CEX.IO BROKER, you will be asked to pass verification.
My verification request was rejected. How can I withdraw now?
If you reside in Afghanistan, Algeria, Bangladesh, Bolivia, Bosnia and Herzegovina, Cambodia, Ecuador, Ethiopia, Laos, Morocco, Nepal, Pakistan, Uganda, Ukraine, Vanuatu, or Vietnam, you still can withdraw BTC to CEX.IO. You will also be able to withdraw your BTC from CEX.IO to an external wallet despite the rejected verification request. In case of any issues, feel free to contact our support team at firstname.lastname@example.org.