To submit a request to the CEX.IO Broker support team, you can click on the "Submit a request" link on the top right corner and fill out the form as thoroughly as possible.
If you provide us with the full picture of the situation you face or with the detailed question, it will take less time for our Support Team to process your request.
When submitting a request, we kindly ask you to provide us with:
- Your Broker Account ID;
- Description of the situation you face or your question;
- Screenshots which will help us to analyze the issue;
- Any additional information which will allow us to resolve your query in the shortest way.